TWTWTW #20 🔮 PR trends in 2021 💉 Effective vaccine comms 🤖 Ethical AI 🕵 Spying on employees 👨‍⚖️ Legal crisis comms 🚗 Aston Martin's astroturfing PR 🍺 TikTok tiers 😷 NHS social media stars

Welcome

😍 The only way is ethics

Good morning, it's your weekly dose of news chosen by PR futurist Stuart Bruce. Lots about ethics this week with new research from the TUC on the ethical use of AI and an ethical failure in Aston Martin's communications and public affairs. But it's not all doom and gloom as I've also got an inspiring story about NHS workers becoming the social media stars of 2020.

🔮 Trendspotting: Media and public relations in 2021

You've still got time to sign up for the global Business Wire webinar on the emerging trends for 2021. Business Wire brings together an expert panel of media and PR experts to talk about the future. The panellists are Sandra Fathi, president of Affect PR in New York, Ginger Porter, president at Golin in Chicago and a chap from the UK called Stuart Bruce. More than 1,000 people from around the world have already registered so don't miss your opportunity. It's chaired by Jen Friese, Business Wire's chief revenue officer.

News

💉 Effective vaccine communications

The big news in the UK this week is people will start to receive the COVID-19 vaccine. This is a fantastic 15 tweet Twitter thread by Antonia Bance with ideas for effectively communications to ensure the maximum take-up for vaccination.

Corporate affairs

🤖 New research into protecting workers and the ethical use of AI

The TUC (the umbrella body representing UK trade unions in a similar way to the CBI represents business) has published an interesting report into the increasing use of AI (artificial intelligence) in the workplace. It looks at the ethical implications of how to protect workers while unlocking potential benefits of AI. Via Antonia Bance, head of communications at the TUC.

🕵 Spying on employees is up 51% since start of the pandemic

Since the start of the pandemic the use of employee surveillance software has increased. Sometimes it is used to help keep workers safer and ensure their wellbeing. However, it can also be used more nefariously to spy on more and more of not just their work but their lives. This chart shows the plethora of surveillance tools available and what they are capable of. I'm not sure if I should be amused or alarmed that some of the names don't even attempt to hide how ethically dubious they are such as Sneek, Spytech, StaffCop, FlexiSpy and KickIdler. Via Andrew Pakes, head of communications and research at Prospect trade union.

Crisis communication

👨‍⚖️ A lawyer's essential top tips for effective crisis PR

In issues or crisis management there is often a tension between the counsel provided by public relations professionals and lawyers. It's essential PR professionals have an understanding of the legal and regulatory framework and tools. This PR Moment by-lined article by Jonathan Coad outlines some legal issues to help prevent a crisis from occurring at all.

AI, digital and social

🍺 TikTok to explain the UK's tier rules

Nice use of TikTok by Citizens Advice to try to explain the UK's fiendishly complex tier rules. It's a clever way to reach audiences that might miss messaging via other channels.

😷 NHS staff become social media stars

Research consistently shows that medical professionals and 'people like us' are amongst the most trusted sources of information. This article in The Guardian highlights how some NHS workers who took to social media to express their feelings became the unexpected social media stars of 2020. They included Dawn Bilbrough, a critical care nurse working in Leeds. During the first lockdown she made a tearful Facebook video when she visited the supermarket between her busy shifts but was unable to buy fresh food because of panic buying. The lesson for PR professionals and communicators is that authentic, unmediated stories from real people are often the best way get people to take notice, think and change behaviour.

Professional practice

🚗 Aston Martin's astroturfing PR firm pushes anti-electric vehicle study

Another week, another breach of basic ethics. This time it is Aston Martin apparently setting up a 'front' PR company to publish a report rubbishing EVs (electric vehicles) as it's one of the ICE (internal combustion engine) manufacturers struggling to make the transition. It appears to be a classic case of astroturfing which has drawn criticism and is being investigated by both professional institute the CIPR and trade body the PRCA. The study was published by Clarendon Communications, a new PR company registered by the wife of Aston Martin's head of government relations whose full time job is as a nurse.

Stuart Bruce Associates

Time to talk?

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